Installation, commissioning and maintenance services covered for restaurants nationwide
MUNICH and HUDSON, Ohio, USA - Diebold Nixdorf (NYSE: DBD) and McDonald's Germany have signed an expanded IT service partnership agreement. With this agreement, Diebold Nixdorf will provide installation, commissioning and maintenance services for all new McDonald’s Germany restaurant openings or upgrades, which will be coordinated and implemented through its exclusive IT service partner, SOS Industrieservice GmbH. The expanded partnership is yet another milestone in the successful collaboration between the two companies, which has included the deployment of self-service terminals as well as payment transaction technology like the TSE Connect Box as a fiscal solution to implement the Kassensicherungsverordnung (KassenSichV; a German security regulation for POS systems).
With more than 1,430 restaurants in Germany, McDonald's is the country’s largest quick service restaurant chain. Enabling a continuous 24x7 operation, special ordering and kitchen systems, and digital menu boards require reliable technology deployment and smooth consumer processes. “Diebold Nixdorf has been a reliable and valued partner for McDonald's Germany for many years. To expand our collaboration with this established partner was a logical step as our guests' expectations for restaurant technology have also grown in recent years. We look forward to working closely together," says Nicolas von Sobbe, vice president Technology at McDonald's Germany.
Franchisees throughout Germany can now use Diebold Nixdorf and their IT service partner SOS Industrieservice GmbH for the installation and commissioning of all IT equipment as part of any further new opening or restaurant modernization. Prior to an opening, all IT components -- from the self-service terminal to the POS and kitchen systems to the back-office applications -- are installed on site and commissioned remotely. For the Diebold Nixdorf systems, a high-performance IT services and maintenance package ensures the systems run reliably and that spare parts can be delivered and installed quickly whenever and wherever necessary. In particular, the fiscal solutions require flexible action and critical deployment times. The first projects have already been implemented, including in the reopened branches in Stolberg and Rösrath in North Rhine-Westphalia.
Before both partners extended their collaboration, self-service terminals, which are now indispensable in the restaurants, and various maintenance and special projects have strengthened the partnership in Germany. In 2020, an innovative implementation of the KassenSichV was jointly developed. Instead of installing TSE modules locally at each touchpoint, a TSE Connect Box was deployed in the back office of the restaurants, which signs all transactions efficiently and independently of the system.
Gernot Hugl, Diebold Nixdorf vice president, Retail, responsible for customers in Germany, Austria and Switzerland, said: "There is hardly any comparable concept that comes close to the size of McDonald's, given the special set-up and the franchise model with special end-to-end components. For an IT service provider, this means being able to deliver the necessary amount of flexibility and scalability in addition to the appropriate technology expertise. We are delighted that McDonald's Germany has placed its trust in us and our partner SOS Industrieservice GmbH to fill this business-critical role."
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce. They automate, digitize and transform the way people bank and shop. As a partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, their integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 22,000 employees worldwide. Visit www.DieboldNixdorf.com for more information.
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