As measured by
- NPS among Americas Banking customers improved 188%, reaching its highest level since the
- Results from Eurasia Banking customers improved 70%.
- Financial customers reported a significant improvement in key metrics such as buying experience, project planning, solutions quality, delivery and implementation, issue resolution and account management.
- Brand perception also improved across all relevant attributes including innovation, reliability, thought leadership and customer orientation.
NPS is a loyalty measure of how many customers would recommend a company or brand to others. The
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